Return and Refund Policy
California Beauty Supply
Your satisfaction means everything to us. Below you'll find a full breakdown of how California Beauty Supply manages return, exchange, and refund requests. We encourage you to review this before making a purchase.
Returns Eligibility
Return requests must be submitted no later than 30 days from the date your order was delivered. Eligible items must be in their original, factory-sealed condition — unopen, unused, and with all original packaging intact. You'll also need to provide a valid proof of purchase, such as your order confirmation or receipt, when submitting your request.
Non-Returnable Items
Due to the nature of beauty and personal care products, we cannot accept returns on any item that has been opened, used, or unsealed. This includes skincare products, cosmetics, and similar personal care items. Additionally, products sold as clearance or marked as final sale cannot be returned or refunded under any circumstances.
How to Start a Return
Getting a return started is simple — just contact our team directly at support@cabeautysupply.com or give us a call at +1 626-307-8428. When you reach out, please include your order number and a brief explanation of why you'd like to return the item. After we review and approve your request, we'll provide step-by-step instructions for sending the product back to us.
Return Address
California Beauty Supply
201 S Garfield Ave
Monterey Park, CA 91754
United States
Refund Processing
Every returned item goes through an inspection upon arrival at our facility. We'll keep you informed throughout the process and let you know the result. If your return is approved, the refund will be credited back to the payment method used at checkout. Please allow 5 to 10 business days for the refund to appear. Kindly note that any shipping fees paid at the time of purchase are non-refundable.
Exchanges
We handle exchanges on a case-by-case basis, and only when an item arrives in a damaged or defective state. If your order arrives with an issue, please notify us within 48 hours of delivery. Be sure to attach clear photos showing the damage or defect so our team can assess the situation and find the best resolution for you.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping, except in situations where the return is the result of our error or a product defect. To protect yourself, we recommend sending returns via a carrier that provides tracking, as California Beauty Supply cannot be held accountable for items that go missing during the return transit.
Order Processing & Cut-Off Time
We process new orders within 1 to 2 business days. To be included in the same-day processing queue, your order must be placed before 5:00 PM Pacific Standard Time. Orders received after this daily cut-off will be queued for processing on the next available business day.
Business Hours
Our customer support team is on hand seven days a week, from 10:00 AM to 7:00 PM Pacific Standard Time.
Order Cancellations
Need to cancel? You have a 12-hour window from the time your order is placed to request a cancellation. After that point, if your order has already entered the processing or fulfillment stage, we're unable to stop or reverse it.
Get in Touch
Have a question about a return or refund? We're here to help.
Email: support@cabeautysupply.com
Phone: +1 626-307-8428